Residential Complaints Procedure
Wyldecrest Parks are committed to providing an excellent service to our customers and residents. However, we understand there may be times when you feel unhappy with the service you receive and wish to complain.
The first point of contact should always be your Park Manager, we always ask you to raise your concerns with your Park Manager/Area Manager to give us fair chance to rectify any problems.
If your complaint relates to a sales issue, you should contact your Sales Representative in the first instant and then the Sales Support Team.
If you remain unsatisfied you can take your complaint further by following the below steps. Before submitting your complaint, we ask that you read the below as these may answer your concern:
- If your complaint is regarding an issue within your park home or appliance within the park home, bought direct from Wyldecrest Parks, please be advised that we are unable to comment or assist. You will need to raise your concerns directly with the manufacturer
- If your complaint is regarding an issue within your park home or appliance within the park home, bought from a private seller, please be advised that we are unable to comment or assist. You will need to raise your concerns directly with the person you bought from
- If your complaint relates to a third party not associated with Wyldecrest Parks we will not be able to assist and your complaint will not be logged
- If your complaint relates to a billing or maintenance issue, please ensure that you have contacted the relevant department before raising a complaint
If you still feel that you need to raise a complaint you can do so in a number of ways;
- Complete the form below
- Email complaints@wyldecrestparks.com
- Write to Complaints, Wyldecrest House, 857 London Road, Grays, RM20 3AT
When making your complaint, please provide us with as much information as possible including any reference numbers and photos, and make sure we have your correct contact details in order for a response to be given.
Upon receipt of a complaint, you will receive an auto response to confirm receipt. We aim to have your complaint resolved within 14 days. If we feel we will require further time to fully investigate and respond, you will be advised.
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